Subject: Trainer Candidate - BHUPENDR KUMAR SHUKLA
From: BHUPENDR KUMAR SHUKLA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 15:18:20 -0400

Tech Support
Test

Name

BHUPENDR
KUMAR SHUKLA

E-mail

[email-masked]

Phone Number

(91) 9501831746

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Hyderabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CT University

Project Head

31-March-2021

63000

Previous Employer 1

LOVELY PROFESSIONAL
UNIVERSITY

Assistant Officer

6-May-2019

24000

Previous Employer 2

Jhankaar The Beat of
LPU

Head Trasruer

13-Oct-2014

0

If Selected, how much time do you need
to join?

10 days

Please briefly
describe your work experience specifically in training?

i have
been training faculty for the admission computer, marketing training, software
training and other admin training module.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The biggest challenge that I overcame in my last
position was that I was brand new to the team leader. I had sales experience;
however.. I took my evenings and weekends to study hard on industry background,
and trends. It didn't take me long to feel comfortable and confident when
speaking with potential clients. All it took was some time and
dedication!

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

being
customer service oriented i know that there is a similarity between good
customer service and excellent customer service.its about being how you treat or
greeting the customer properly and good communicating towards them,and being
nice to every one.

What according to you makes you a good candidate
for this position?

My skill set is a perfect match for the job
requirements. In particular, my sales skills and managerial experience make me
an ideal candidate for the position. For example, at my last job, I managed a
sales team of five employees, and we had the top sales record of our company
branch. I can bring my successes and experiences to this job.

On a scale of 1 - 5 please rate your fluency in
spoken English

5