Subject: Trainer Candidate - Anand Kumar
From: Anand Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 14:56:46 -0400

| | Tech Support Test

Name | Anand Kumar
E-mail | [email-masked]
Phone Number | (91) 8527265485
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sec 44

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trion Info tec | Tec Support | Any | 27K
Previous Employer 1 | Phinox info way | Hr Recruiter | - | 24K
Previous Employer 2 | Sutherland Global Services. | CSR, Support | - | 20 k

If Selected, how much time do you need to join? | 2 Days
Please briefly describe your work experience specifically in training? | All Set ready to Work.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good:-

Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.

Great .

The customer is how important (he or she) is to you and the business by interacting with he or she in a friendly- helpful and positive way. The idea is to leave a lasting impression on customers by working with them and assisting them in the best way possible

What according to you makes you a good candidate for this position? | Able to handle and think positive way.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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