Subject: Trainer Candidate - Akshta Dahiya
From: Akshta Dahiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 13:11:07 -0400

| | Tech Support Test

Name | Akshta Dahiya
E-mail | [email-masked]
Phone Number | (95604) 16669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Self Employed | Consultant | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | TNI, TNA , DELIVERY, CONTENT CREATION , SOFT SKILLS, COMMUNICATION , LEADERSHIP SKILLS,  PERSONALITY DEVELOPMENT,  TRAIN THE TRAINERS, CHANGE MANAGEMENT
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | My team mate made an error and that almost made us lose a loyal client, I took ownership and completed the project as expected. Have also handled diverse teams.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is meeting the customer's expectations but great customer service is exceeding their expectations therefore making them loyal to you.
What according to you makes you a good candidate for this position? | My experience, expertise and zeal to learn.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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