Subject: English Language Test - Navin Prasad M
From: Navin Prasad M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 12:59:26 -0400

| | Foreign Language Screening Test

Name | Navin Prasad M    /  (91) 9790589174    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer

First of all I personally thank you for contacing us to check the status of the order , The tracking status of the handbag your ordered is returning to us , We are really sorry that youd did not receive the package  as it was ordered two weeks back, I can see that the Handbag in the order number has been shipped on the same day of the order placed . On checking up the tracking records the courier has tried to deliver to your address  but they could not do so as it was a  wrong address , later it was found the courier has made a wrong label on to your address for delivering  . We really apologize for the error happened , Please do not worry we will help you with a free replacement with the correct address mentioned by you , The replacement created with the fastest shipping method and it will be delivered withing this date.  please be assured that we will definently improve and minimize such instance in future
Money cannot make up the inconvenience but for this issue happened we will issue a $5 promo credit to your account so that your next order amount will automatically deducted.

As of now , I apologize for any disappointment this may have caused

We appreciate your patience and understanding.  We look forward to seeing you  again

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Customer

We are really sorry for the scratch happened to your TV cabinet  while installing , To help you we now create a free replacement and a return pick up of the damaged item , please do not worry the replacement created with the fastest shipping method and it will be delivered to you within this date. Our pick up agent will come and take the Tv cabinet. Please be rest assured that this will not happen again in future

We appreciate your patience and understanding.  We look forward to seeing you  again
Thank you for contacting us

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