Subject: English Language Test - Jaskran Singh
From: Jaskran Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 12:50:22 -0400

| | Foreign Language Screening Test

Name | Jaskran Singh    /  (011) 8506900081    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Team babyshop is really sorry for the delay and inconvenience caused.
Order was delivered to your given adress on time but the adress provided was wrong.
Kindly recheck you adress details, your order will be delivered to you in promised time.Don't wprry our customer executives are always there for our customers to help.

Team babshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are very sorry for the inconvenience.
Your complaint for replacing or returning the tv cabinet is bieng processed,our team will soon visit your place in 2-3 working days and solve your issue.
Thank you

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