Subject: English Language Test - Nikhil Chauhan
From: Nikhil Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 12:17:36 -0400

| | Foreign Language Screening Test

Name | Nikhil Chauhan    /  (+91) 7011073604    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello customer Name

I would like to inform you that your order No 12... of hand bag purchased on ... date was dispatched for delivery but was unfortunately undelivered due to wrong address present in the details .kindly provide the correct address in the  link below. We are sorry for the inconveniences and the order will be dispatched as soon as possible.

Best regards
Name of customer care executive
Xyz company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

We are sorry for the inconvenience faced by you for the order of Tv Cabinet purchased on ...date . We have registered your complaint regarding the product and have assigned a technical team which will contact you shorty . We insure you for 100 percent customer satisfaction .

Best regards
Customer care executive
Xyz company

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