Subject: Trainer Candidate - Shashank singh
From: Shashank singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 12:14:19 -0400

| | Tech Support Test

Name | Shashank singh
E-mail | [email-masked]
Phone Number | (282001) 7017311965
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | AGRA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gvk Emri | Emergency management executive | Till date | 26000
Previous Employer 1 | Collabera technologies Pvt ltd | District lead | 31/01/2019 | 23500
Previous Employer 2 | Global dent aids pvt ltd | Production engineer | 10/04/2018 | 12000

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in training?

I have over 3.5 year of experience in

-Project management
-Operations and Maintenance
-Quality assurance & Control
-Team Management
-Audit operations
-Reporting and Documentation
-Stakeholder liaising
-Vendor management

-Adept at handling day to day activities in co-ordination with internal/external departments for ensuring smooth operation.
-Resourceful at developing procedure service standard and operational policies with proven ability to reduce the running cost of unit by planning & implementing effective control measures.
-An effective communicator with exceptional interpersonal skills hands on experience in training and development of subordinates.
-Mentoring and monitoring ambulances crews on grooming, etiquettes and communication.
-Soft skill and interaction with beneficiares and stakeholders.
-Experience in updating data to maintain departmental records and database.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | During the lockdown in the Corona epidemic last year, I had face a number of challenges while managing my team. One of biggest challenge i face when the corona epidemic was spreading across the country, emergency services were acting as first responders to provide service to all. It is my responsibility to provide emergency services to the infected people in golden hours. But my team had very few resources like PPE kit and other safety equipment. The risk of them being infected was very high. They were denying to give services to corona patients but I encouraged everyone and said that if you step back, who will come to help them? To increase the enthusiasm of my team, I started living with them and so that they can increase their confidence, I found a sense of patriotism in them that led to their motivation and they also served the people with the same resources. It was a big achievement for me which increased my team's confidence in me and helped many needy people on the lockdown.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you order something and you get it as per the expectations.

Great customer service is when it goes beyond expectations. It signifies exceeding all expectancies, which as a positive consequence, builds brand loyalty

What according to you makes you a good candidate for this position? | Honestly I possess all the skills and experience that you are looking for. I am pretty confident that i am the best candidate for this job role. It is not just my background in the pas projects but also my people Management , analytical, problem solving and planning skills which will be applicable in this position
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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