Subject: Trainer Candidate - Deepti Mallick
From: Deepti Mallick <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 10:35:24 -0400

| | Tech Support Test

Name | Deepti Mallick
E-mail | [email-masked]
Phone Number | (91) 9899709599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Big bucks india pvt ltd | Consultant | May 20 | 40000
Previous Employer 2 | Axis Bank Ltd | Assistant manager | April 16 | 30000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Imparting training to newly selected staff. Guide them on the protocols followed in the organisation.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When u offered d best services to the customer that is good customer service. When customer is delighted and elevated by the services and accomplishment of his work that is great customer service.
What according to you makes you a good candidate for this position? | I am diligent, hard working, excellent communication skills, soft skills to pursue this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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