Subject: Trainer Candidate - Raghav Kakra
From: Raghav Kakra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 10:21:34 -0400

| | Tech Support Test

Name | Raghav Kakra
E-mail | [email-masked]
Phone Number | (+91) 9873808800
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SBI Card | Project Manager | 12th April |
Previous Employer 1 | Cvent | Project Consultant | |
Previous Employer 2 | American express | Project Manager | |

If Selected, how much time do you need to join? | 5 days

Please briefly describe your work experience specifically in training?

• Led and implemented complex projects and successfully trained 800 employees, created process maps, requirement management, product management, business change management, strong stakeholder management to name a few

• Mitigated risks, managed requirements, and worked with project stakeholders while managing expectations at the department and project levels.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you do what's required to be done and be an average individual but great customer service is when think out of the box and go an extra mile for the customer
What according to you makes you a good candidate for this position? | I have successfully imparted training to 800 employees in American express as well as created 100 training modules which is also a key ask for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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