Subject: Arabic Language Test - MD Abdul HANNAN
From: MD Abdul HANNAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 09:42:13 -0400

| | Foreign Language Screening Test

Name | MD Abdul HANNAN    /  (8375045561) 83750445561    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. xyz,
Greeting of the day from xyx company.

Sorry for the inconvenience caused to you.

As per our record, your order id is "Abxxxxxx". Your order address is XYZ.

As you placed the order, we immediately processed, sent it to our B partner courier service. They tried to find out the address but could.
As our valuable customer, we request you confirm us your address. we will try to deliver the article. our executive will call you for the same.

Please feel free to contact our/ 24/7 hour support team on xyz number and xyz email.

Thank you

With best regards,
Md Abdul
XYZ company.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul
Greeting from Homebox

We are really sorry for the inconvenience caused to you.

As per your complaint, our team will visit you within 48 hours. They will install a new TV cabinet after assessment of the situation. We will make sure not to repeat this kind of inconvenience.

You are our valuable customer, we appreciated your cooperation and patience.
If you need any other assistance, do not hesitate to contact our 24/7 hours support team.

Thank you

With best regards,
John Albert

Homebox

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