Subject: Re: English Language Test - Pragatika Srivastava
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 5 Apr 2021 06:30:02 -0700 (MST)

Her spoken is good. She is having experience in customer support. 
Can join immediately. 
Her last salary was 19500/- 
Right now she is expecting more then 20000/-. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 5, 2021, at 5:37 PM, Deeksha Dadu <[email-masked]> wrote: 

Check for English 

From: Pragatika Srivastava < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 5 April 2021 at 4:53 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Pragatika Srivastava 

	
	
			Foreign Language Screening Test 
		
	Name 	Pragatika Srivastava / (91) 8755499584 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello Sir/Mam 
Greetings from XYZ.com 
I am Pragatika your Customer Service Representative. I have received your query regarding the delivery of your order. The order is being shipped by us but after having a conversation with or courier partner we got to know that the address given by you is wrong and we are unable to track the address given by you, We request you to kindly recheck the address and send it to us on our mail id so that we can get the product deliver at your doorstep. 

Thanks and Regards 
Pragatika 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Sir/Mam 

Greetings from Homebox Team, 
I am Pragatika your Customer Service Representative 
We have received your mail related to the product installed by our team today. We learned that your noticed too many scratches on the product. 
We are sorry for the inconvenience caused to you. We will replace the product with the new product within two working days. 
Kindly excuse us for the issue you have to face regarding the installation of your product. 

Thanks and Regard 
Pragatika