Subject: Trainer Candidate - Shashank Roy
From: Shashank Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 09:28:21 -0400

| | Tech Support Test

Name | Shashank Roy
E-mail | [email-masked]
Phone Number | (87093) 37871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SBI card | Trainer | 31-03-2021 | 25000
Previous Employer 2 | Tata aig | Channel manager | 30-11-2019 | 19762

If Selected, how much time do you need to join? | 1week

Please briefly describe your work experience specifically in training?

1. To look after product knowledge of the executives working in the org.
2. To control attrition
3. To give product refresher training

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means normally making your customer happy by solving their issues and great customer service means solving customer's issues in such a way that it becomes a word of mouth that would exceed the profit of the organization.
What according to you makes you a good candidate for this position? | I am good experienced with training and development and also experienced with customer service too.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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