Subject: FW: English Language Test - Abhinav Saxena
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Apr 2021 13:18:23 +0000

Check for English

From: Abhinav Saxena <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 April 2021 at 6:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Abhinav Saxena

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Abhinav Saxena    /  (+91) 8126661493    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer

I am Abhinav, customer support executive from babyshop.com. Thank you for contacting to us.

we are extremely sorry for the delay in your order. as I can see your order was shipped 14 days ago, and our courier partner tried to deliver the order, but we have found your address wrong during delivery.
We suggest you that please check your correct address once and place the order again.

Thank you for helping us improve our services.

Please feel free to write to us for any further assistance.

Thank you
Abhinav Saxena
customer support executive
babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul

I am Abhinav, customer support executive from Homebox Team. Thank you for writing to us.
we really apologize for the TV Cabinet we have delivered to you. as per your request I have scheduled a replacement for you. The order should reach you by 11 AM Tomorrow.
Please keep your TV cabinet ready to be handed over at the time of  replacement.

Thank you for helping us improve our services.

Please feel free to write to us for any further assistance.

Thank you
Abhinav Saxena
customer support executive
Homebox Team