Subject: English Language Test - Sharat Reddy
From: Sharat Reddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 09:16:58 -0400

| | Foreign Language Screening Test

Name | Sharat Reddy    /  (+91) 9871592388    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
your order no. 12345 was shipped and handed over to courier co. on the same day you placed the order but, the courier company said that your address was wrong according to it.

Please update the correct address and place the order again.

Thank you,
Regards
Abc.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We deeply regret that the product delivered by us to you is defected.
Please go into ‘my orders’ column and click on replace. We will replace the product within 7 working days.

Thanks
Regards
Abc.com

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