Subject: Trainer Candidate - Rishab Raj Rishab
From: Rishab Raj Rishab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 09:16:09 -0400

Tech Support
Test

Name

Rishab Raj
Rishab

E-mail

[email-masked]

Phone Number

(201012) 8826557453

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Vasundhara

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Go Beyond International

Country Supervisor/ Advisory -
Countries

Currently working

25000

Previous
Employer 1

Leela Palaces, Hotels and Resorts

Customer service
Associate

_ October

19000

Previous Employer 2

If Selected, how much time do you need
to join?

One week

Please briefly
describe your work experience specifically in training?

I am an
young and an energetic professional, having an overall experience of 2 years and
3 Months in Hospitality and Customer satisfaction Industry.

I Started early for the job, as I got my first job in one of the top Hotel
chains in the world` after the end of 4th Semester only and continuously working
from that time.

I have worked in a 5 Star Deluxe property - Leela Palace, Chanakyapuri and am
currently working in an International Travel Company as Country Travel
Supervisor for 2 assigned countries.

I am planning to switch my current sector due to extreme decline in my current
industry as our company only deals with Foreigners and most of them are not able
to come to India due to restrictions.

I have also been a part of IHM Ghaziabad - Sunderdeep College Of Hotel
Management as an assistant professor for a very short period of 2 months, that I
have not mentioned in my resume, however - I have trained students over
there.

I am also taking care of Training and development in my current organization ,
General awareness and other matters.

I have also worked in Recruitment process in my current company as I am looking
after complete Inside Sales and Operations for my assigned countries.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

During the initials - Working in an environment
where we work with the people of different countries who speaks different
languages was the toughest phase for me as it was very unpredictable for me.

Also in my current job, drafting accurate email with zero mistakes was the tough
one' but now I am excellent in this.

I do train people in different aspects and planning who speaks different
languages, like Danish, Thai people, Keralites, Scandinavians etc. "A hard one"
!

I love challenges and completing them.

I would be a great asset to you, if you give me a chance to prove
it.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Willingness
to satisfy the customer.

What according to you makes you a
good candidate for this position?

Self motivated and
enthusiastic.

On a scale of 1 - 5 please rate your fluency in
spoken English

5