Subject: Trainer Candidate - Roshan Nayak
From: Roshan Nayak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 09:03:59 -0400

| | Tech Support Test

Name | Roshan Nayak
E-mail | [email-masked]
Phone Number | (+91) 9978755440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RVD Business Consulting | Associate Consultant | | 25000
Previous Employer 1 | Indiamart Intermesh Ltd | Assistant Manager | | 21000
Previous Employer 2 | Magnadism Solution Pvt Ltd | BDE | | 15000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

• Responsible to learn about the client's business challenges and technologies to understand their business needs.
• Outlining the scope of the work and identifying and mapping out schedules, milestones, and required resources to meet the project objectives.
• Determining and communicating the work product or results that will be delivered to the client upon project completion.
• Developing and carrying out communications to the company's senior stakeholders, company staff, and internal and external project teams
• Meeting with client to ensure the provided solution is working.
• Working tactfully to inspire faster adoption, greater utilization, and higher proficiency by employees regarding new ways of operating.
• Effectively developed CRM & sales monitoring process and done implementation also.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Timely replying to queries
What according to you makes you a good candidate for this position? | Highly motivated individual and skilled professional in client facing role who is proficient in requirement gathering. Acted a liaison between technology and business partners to communicate needs and requirements. Responsible for proactive Monitoring of end-to-end processes of the entire project.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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