Subject: FW: English Language Test - Sachin Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Apr 2021 12:58:22 +0000

Check for English

From: Sachin Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 April 2021 at 6:13 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Sachin Gupta

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Sachin Gupta    /  (+91) 8882727783    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Neerja,

Thanks for reaching out to us.

As I can check your shipment was out for delivery before the expected time of delivery. And our courier partner tried to contact you because the delivery address provided by you does not exist.

So I sincerely request you to please confirm and update the address on our mobile application to receive your order at the earliest.

Thanks & Regards
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Thanks for reaching out and letting us know about the issue. I can assure you that we will do our best to help you out.

As I can see you bought the cabinet last week and as per our policies we cannot return or refund any sold item after one week. I am extremely sorry for the inconvenience caused to you since you are our regular customer I can provide you 15% discount on your next purchase as a token of apology.

Please accept my sincere apology and if you still have any query or concern feel free to write us back on the same e-mail address.

Thanks & Regards