Subject: Re: English Language Test - Garima Sandal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 5 Apr 2021 05:55:27 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 5, 2021, at 5:32 PM, Deeksha Dadu <[email-masked]> wrote: 

Check for English profile 

From: Garima Sandal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 5 April 2021 at 5:01 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Garima Sandal 

	
	
			Foreign Language Screening Test 
		
	Name 	Garima Sandal / (91) 9540797001 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Greetings, thank you for contacting us today. 
We apologise for the inconvenience caused to you. 
Your ordered has been shipped by us to the courier team. However, there has been a misunderstanding relating to the delivery address. I would request you to provide your complete address so that this is escalated further and delivery is done ASAP. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 
We are extremely sorry about this experience. We completely understand your situation and make sure that this is resolved for you. 
You can choose to whether return/replace or refund the product. You can make the changes in our app in Orders Section. 
If you require any further help, please contact us on 180000000 

Thank you for contacting Homebox.