Subject: English Language Test - Ravindra Kumar Pandit
From: Ravindra Kumar Pandit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 08:47:08 -0400

| | Foreign Language Screening Test

Name | Ravindra Kumar Pandit    /  (201301) 7696270633    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

He'll sir/ ma'am
I'm sorry for the inconvenient . Your address is incorrect buy don't worry I'm here to help you. Please check your address and make sure correct . We are trying to your order is shipping as soon as possible.
Thank you
Ravindra Raj

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

He'll sir / ma'am
I'm sorry for the inconvenient.
Don't worry sir our team had replaced your products . You do one thing please go on your order list and choose to replace options.our team to respond as soon as possible .
Thanks
Ravindra Raj

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