Subject: Re: English Language Test - Nasid Ismayil
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 5 Apr 2021 05:47:12 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 5, 2021, at 5:25 PM, Deeksha Dadu <[email-masked]> wrote: 

Mistakes in English but can be considered, check for English profile 

From: Nasid Ismayil < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 5 April 2021 at 5:04 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Nasid Ismayil 

	
	
			Foreign Language Screening Test 
		
	Name 	Nasid Ismayil / (91) 9605217276 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/ Ma'am, 
I am really sorry to hear that you did not receive your package.There were some misunderstanding with the courier company and the address.Kindly give us the time to rectify the mistake and proceed it in a flawless manner.For the next order you place we will give you a flash 50% discount as a small appreciation token for the inconvenience caused by us and really looking forward to working with you .if you need any further assistance please free to write to us or contact us. 

Thanks and regards 
Nasid ismayil 
Baby shop pvt.ltd 
Abc 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 
I sincerely apologise for the defective TV cabinet you received.As per your request our instalment team will visit you're home and give a close inspection and if we find faults in that we are happy to replace the product with new one.And suppose if the team doesn't find any scratches in the TV cabinet we are happy to process the refund as requested by you. 
If you need any assistance please feel free to contact us or write to us 
Thank you & regards 
Nasid ismayil 
Abc pvt.ltd 
Xyz