Subject: English Language Test - Sachin Gupta
From: Sachin Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 08:43:14 -0400

Foreign Language
Screening Test

Name

Sachin
Gupta    /  (+91) 8882727783    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Neerja,

Thanks for reaching out to us.

As I can check your shipment was out for delivery before the expected time of
delivery. And our courier partner tried to contact you because the delivery
address provided by you does not exist.

So I sincerely request you to please confirm and update the address on our
mobile application to receive your order at the earliest.

Thanks & Regards

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out and letting us know about the issue. I can assure you
that we will do our best to help you out.

As I can see you bought the cabinet last week and as per our policies we cannot
return or refund any sold item after one week. I am extremely sorry for the
inconvenience caused to you since you are our regular customer I can provide you
15% discount on your next purchase as a token of apology.

Please accept my sincere apology and if you still have any query or concern feel
free to write us back on the same e-mail address.

Thanks & Regards