Subject: Re: English Language Test - Bhupendra Rawat
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 5 Apr 2021 05:42:43 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 5, 2021, at 5:19 PM, Deeksha Dadu <[email-masked]> wrote: 

Check for English 

From: Bhupendra Rawat < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 5 April 2021 at 5:07 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Bhupendra Rawat 

	
	
			Foreign Language Screening Test 
		
	Name 	Bhupendra Rawat / (201013) 9643780979 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, we sincerely apologise for your inconvenience. Your order has been delayed due to the courier's incorrect delivery address.Our team is trying to deliver your order with the correct delivery address, and you will get your order in twenty four hours. So, As a result, we respectfully request that you do not cancel your order. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, We are extremely sorry for your inconvenience and this highly unexpected behavior of our team members. We are assuring you, your order will be changed with a new unit in two days. This time we will send your delivery in a respectful manner with a senior agent who will listen to your problems instantly. If you are not satisfied with this new unit, our team will refund your money at the same time.So, we are requesting you not cancel your order. 
Thanks.