Subject: Trainer Candidate - Himanshu Thapaliyal
From: Himanshu Thapaliyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 08:40:59 -0400

| | Tech Support Test

Name | Himanshu Thapaliyal
E-mail | [email-masked]
Phone Number | (91) 9717866235
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sahibabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Addistro technologies | Cluster head ooerations | 10 nov 2020 | 42000
Previous Employer 1 | Oyo rooms | Cluater head operations | March 2020 | 35000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | I had experience in desiging training modules, had given trainings in cluster, area.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

We have set up some new sop's in process and it was pretty much new to employees so while meeting for process and meeting 2 of the employess were not agreeing on the new sop's.
So i continued the session and asked them to come on evening high tea for discussion at cafeteria. There is informally asked them their opinions and after listening and observing their thought process and understanding i told them about the concept and its advantages.
Later on they agreed on implementations.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer is when you give them good assistance and service.
Great customer is when he is happy and loyal to your company products, services.

What according to you makes you a good candidate for this position? | My hard earned national and international work experience, my positive work approach, eye for detail, believe in team work, handled 50-80 employess under my belt, good listener and good speaking qualities, decision making attitude and approach.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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