Subject: Trainer Candidate - Pradeep Kumar Gupta
From: Pradeep Kumar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 08:39:37 -0400

| | Tech Support Test

Name | Pradeep Kumar Gupta
E-mail | [email-masked]
Phone Number | (91) 3965281688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hailakandi Assam

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cachar Paper Mill | Manager | 02/05/2019 | 90000
Previous Employer 1 | Hindustan Newsprint Limited | Senior Shift Superintendent | 12/07/2010 | 50000
Previous Employer 2 | Nagaon Paper Mill | Shift Superintendent | 23/10/2006 | 30000

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Training provided to colleagues for process improvement.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

I was present at International Trade fair New Delhi Pragati Maidan at our Hindustan Paper Mill stall.
Manager VIPs during the exhibition.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Value addition is better in 2nd case.
2. Timelines are better in 2nd case.
3. Quality is higher in 2nd case.
4. Customer retention is better in 2nd case.

What according to you makes you a good candidate for this position? | Positive Team Work
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |