Subject: FW: English Language Test - Saket Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Apr 2021 12:38:58 +0000

Check for English

From: Saket Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 April 2021 at 4:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Saket Kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Saket Kumar    /  (91) 9636401289    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi xyz,

Our delivery executive is trying to reach out to you. But it seems that the address entered for the delivery is incorrect.

I Would request you to update your address in order to get your product delivered soon.

If you’re having any problem that i can help you with please let me know.

Best Regards,
Saket

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi abdul,

Thank you so much for shopping with us. And we regret that we couldn’t make up to your expectations.

We would love to solve your concerns.One of our member would reach out to you and solve your issues.

If not resolved we will surely replace or refund you the amount

We appreciate your patience till then.

Best Regards
Saket