Subject: Trainer Candidate - Sumer Bajaj
From: Sumer Bajaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 08:36:09 -0400

| | Tech Support Test

Name | Sumer Bajaj
E-mail | [email-masked]
Phone Number | (91) 9667347734
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi, West Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Brand Samosa | Client Growth Partner | Jan 2021 | 35,000
Previous Employer 1 | Flags Communucations | Manager- Business Development | May 2020 | 35,000
Previous Employer 2 | Impulse Marketing | Corporate Sales Officer | September 2019 | 8,000aed

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Soft skills
Communications
Sales Training
Hospitality Training
PMS Training

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Penetration of Corporate Sector in UAE, and came up a plan with VP of the company, which led to increase in revenues and market opportunities.

The whole flowchart was made and being at the centre, guided the team and followed wholesome sales process.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service- Knowing your customer
Great Customer Service- Relating to the position of your customer and accordingly, providing solutions.

What according to you makes you a good candidate for this position?

Understanding of human behavior, from both sides clients and employees

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |