Subject: Trainer Candidate - Setu Santur
From: Setu Santur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 08:27:49 -0400

Tech Support
Test

Name

Setu
Santur

E-mail

[email-masked]

Phone Number

(091) 9097953276

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Patna ,Bihar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Ecourierwalle pvt.ltd

Operation
Executive

8/4/2019

12000

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in training?

I was
been assigned to handle operations team .

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I take every new task or responsibility of my job
as a challenge and then try to give my best to come up with the most-right
solution to each situation. Talking about the most challenging of all, it was
when I was a sales executive during my previous job. I sold a product to a
client, which I usually did. Selling was not tough here, handling the
consequences were. The product that I sold to the customer reacted to the
customer’s skin oppositely. She developed rashes on her skin and was angry
enough to sue the company. It would have the worst consequences on the image of
my company. I could not have let that happen. The most-tough task for me was to
convince her not to sue the company and have a refund and compensation from it.
After so long and so much of deliberations I was finally able to convince her to
settle for a refund and compensation

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer Service Is Something Not Beyond
Customers Imaginations. Customer Gets His Kind Of Service Which Is Expected From
An Organisation, But Customer Had Something More In His / Her Mind In Terms Of
Getting Service. Good service is something Which displays An Normal Act Of
Worl.

While Great Customer Service Is Something Going Beyond Customers Imaginations.
Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer.
It's An Act which Makes An customer Amaze.

What according to you makes you a good candidate
for this position?

I am young and energetic candidate and also
looking for job so I thought I am fit for this position

On a scale of 1 - 5
please rate your fluency in spoken English

4