Subject: Trainer Candidate - Tuhina Jha
From: Tuhina Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 08:14:21 -0400

| | Tech Support Test

Name | Tuhina Jha
E-mail | [email-masked]
Phone Number | (0124) 8810268193
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Healthifyme | Senior Nutritionist | 31st Oct | 38000
Previous Employer 1 | Healthkart | Nutrition consultant | 17th March | 32000
Previous Employer 2 | BeatO | Diabetes educator | 2ndJan | 27000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials. .Conduct In-house Workshops, Co-ordinate with External Trainers to help the teams learn what is required for their role
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations.

What according to you makes you a good candidate for this position?

Technology Skills.
Strong Communication Skills.
Organizational Skills.
Adaptability.
Ability to Assess Employees.
Advanced Research Skills.
Enthusiasm for Learning

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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