Subject: Trainer Candidate - Jenifa Akhtar Jenifa
From: Jenifa Akhtar Jenifa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 08:09:40 -0400

| | Tech Support Test

Name | Jenifa Akhtar Jenifa
E-mail | [email-masked]
Phone Number | (91) 9821646377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chhatarpur phase 2

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Igt | Process Associate | Feb 28 | 21
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | Week
Please briefly describe your work experience specifically in training? | Supporting customer to taking reservations, issuing tickets, assisting with their queries, ensuring their smooth travel experience, support in check-in , modification flight cancellations & flight information
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The toughest part of the job is definitely dealing with certain clients. When they give our company representatives a hard time, doing our job becomes tough. On the other hand we do have many software upgrades on weekends so that about 6 months under pressure have to work on our weekends &  when you get a great client, and develop a strong relationship with them, it is probably the most rewarding parts of the work.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | I would define customer service as helping customers handle issues, helping them find the product they want, and doing your best to have them leave the store pleased.
What according to you makes you a good candidate for this position? | Employees with great potential intend to be very curious. We  have to continuously learn adding new skills and tools to our arsenal of knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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