Subject: FW: Arabic Language Test - Md Jalaluddin
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Apr 2021 12:05:56 +0000

Hire this guy

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 April 2021 at 4:55 PM
To: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Niren HB LSM Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: Re: Arabic Language Test - Md Jalaluddin

Hi Harpreet,

9/10 Very good.

Regards
Shakeeb

________________________________
From: "HR Livesalesman" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 5, 2021 2:50:44 PM
Subject: Fwd: Arabic Language Test - Md Jalaluddin

Hi Shakeeb,

Please check

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Apr 4, 2021, at 12:28 PM, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Md Jalaluddin    /  (+91) 9593467454    / [email-masked]<mailto:[email-masked]>
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Munna,
Oh no, I know that this has to be frustrating to you. I’m happy to help you. I looked up the tracking number and it appears that the order has not been yet delivered due to wrong address. Call them at XXXX as soon as you can and they can help you updating your address. To save you time, I’ve provided your tracking number at the end of this message. If you are unable to get the hand bag from the address, I’m happy to recreate your order. When reordering, please use coupon code “SAVE” at checkout for a discount. Please let me know if I can help in any other way. Thanks,

(Md Jalaluddin), (ABC Company)”
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC)        أهلا على،
نشكرك على الاتصال بنا بخصوص خزانة تلفزيون المعيبة. نحن نأسف حقًا لأنه لم نتمكن من توصيلك كما وعدنا.  ونعتذر أيضا عن أي إزعاج سببه لك هذا الأمر . تخضع منتجاتنا للعديد من فحوصات مراقبة الجودة قبل تسليمها للعملاء. ومع ذلك ، فقد تخطى هذا للأسف تلك الفحوصات وفشل في الارتقاء إلى مستوى معاييرنا. لتعويض هذا الخطأ ، قمنا بشحن خزانة تلفزيون جديدة لك ، والذي من المفترض أن يصل في غضون 2-5 أيام. لقد قمنا أيضًا بتضمين صندوق مُصنَّف مسبقًا لتتمكن من إرجاع المنتج المعيب بمجرد استلامك البديل.
نأسف حقًا لأن عملية الشراء الأصلية لم ترق إلى مستوى توقعاتك ، ولكننا نتطلع إلى تقديم تجربة أفضل لك في المستقبل. نشكرك مرة أخرى على لفت انتباهنا إلى هذه المشكلة ، ويُرجى عدم التردد في الاتصال بي مباشرةً بشأن أي مخاوف أخرى قد تكون لديك.

IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card?       Credit cards and debit cards typically look almost identical, with 16-digit card numbers, expiration dates, and personal identification number (PIN) codes. Both can make it easy and convenient to make purchases in stores or online, with one key difference. Debit cards allow you to spend money by drawing on funds you have deposited at the bank. Credit cards allow you to borrow money from the card issuer up to a certain limit in order to purchase items or withdraw cash.
IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company?   Key Factors That Determine the Success of the E-commerce Websites,

Mobile Friendly Site. More people today are using their mobile phone to purchase products online....

Search Bar. This enables customers to quickly find what they want and save time. ...

Convenient Payment Method. ...

Quality Images. ...

Live Chats. ...

Clear Return Policy.
What is your proficiency in English (in your opinion)   4/5
What is your Proficiency in Arabic (in your opinion)    4/5