Subject: English Language Test - Mayank Sharma
From: Mayank Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 07:49:26 -0400

| | Foreign Language Screening Test

Name | Mayank Sharma    /  (91) 9582797381    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Welcome to babyshop customer care.
May I know your name/customer ID/registered mobile number.
Sir/Mam, we will try our best to solve your complaint.
So, according to your complaint Sir/Mam
You didn't get the ordered item from babyshop.com.
So regarding your order, we talked to our partner courier service and they responded with saying that the courier service tried to deliver the order to the customer, but the customer's address as per the courier was wrong.
Sir/Mam, you can either reorder the item with correct address or you can ask for a refund.
Any other query sir/mam(if yes: continue;if no:move on)
Thank you for calling babyshop customer care.we  hope that we solved your query and we hope that you have a good day

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I can answer but it's inefficient for me

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