Subject: Re: Hindi Language Test - Abdul Qadir Shaikh
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 5 Apr 2021 04:35:30 -0700 (MST)

Hi Harpreet, 

7/10 

Regards 
shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Monday, April 5, 2021 4:49:59 PM 
Subject: Fwd: Hindi Language Test - Abdul Qadir Shaikh 

Hi Shakeeb, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

			Foreign Language Screening Test 
		
	Name 	Abdul Qadir Shaikh / (500008) 8597745471 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	Hindi 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear sir/madam 

We have received your email regarding the status of your order of a hand bag which was was ordered 14 days ago and it was shipped also the same day from our side. But now as you are saying that it is not reached to you yet, but no problem I am here to help you . AS I can see that you have given the wrong address hence your order was not shipped on time, so now I request you kindly mention the exact address so that you can get your delivery on time... 
Thank you for shopping with us 
We hope to see you soon again if you need more assistance kindly visit our website. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC) 	قد وصلت لنا الايميل منك أن قد اشتريت خزانة تليفزيون منا الاسبوع الماضي وفريقنا قام بتركيبها اليوم الصباح لكن بعد مغادرة فريقنا قد لاحظت خدوش كثيرة على خزانتك والان انت تريد اعادة الوحدة او استبدالها بوحدة الجديدة او اعادة المال؟ 
لا مشكلة، انا هنا لمساعدتك، كما تعرف سياسة الاستبدال اذا انت تلاحظ او تشوف اي ضرر في اغراضك التي اشتريتها منا ثم سيتم استبداله بوحدة الجديد، الان انا آمل قد تم حل شكوى. 
نحن نأمل ان نراك قريباً مرة أخرى، اذا انت تحتاج الى مزيد من المساعدة يرجى زيارة موقعنا على شبكة الإنترنت او تواصل معنا 
شكراً على التسويق معنا 
	IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card? 	Debit card which allows you to spend your own money whatever funds you have deposited at the bank. Credit card allows you to borrow money from the bank you have credit card from to a certain limit in order to purchase items or withdraw cash. 
	IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company? 	My opinion is that there are 5 most important factors for any e-commerce company. 

(1) Branding ( because Your brand is your purpose) 
(2) SEO ( because SEO brings in traffic 
(3) User experience ( because customers love a great user experience 
(4) Transparency ( because transparency builds trust 
(5)Engagement (Boost overall engagement for that use organic social media outlets to promote your brand in real time. 
	What is your proficiency in English (in your opinion) 	5/5 
	What is your Proficiency in Arabic (in your opinion) 	4/5