Subject: Trainer Candidate - Rakhi Rohira
From: Rakhi Rohira <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 07:32:01 -0400

| | Tech Support Test

Name | Rakhi Rohira
E-mail | [email-masked]
Phone Number | (+91) 9717297425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 117

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer | A. M | N/A | 49700
Previous Employer 1 | Intex technologies | E.A to M.D | Feb 2017 | 145000
Previous Employer 2 | Indoworld | CRM Head | Jan 2017 | 100000

If Selected, how much time do you need to join? | 3 months or a buyback

Please briefly describe your work experience specifically in training?

Am working as AM Soft Skills training.
Delivering modules, interview, Imparting training to NH, auditing contacts, sharing feedback, gauging performance, attending client/internal calibrations, coordination with quality team. Designing, executing R&R program, publishing reports

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Will issues
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service leaves an impact where as good customer service provides resolution but the lasting impression in missing.
What according to you makes you a good candidate for this position? | Experience, confidence,adaptability and willingness to learn
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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