Subject: English Language Test - Garima Sandal
From: Garima Sandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 07:31:17 -0400

| | Foreign Language Screening Test

Name | Garima Sandal    /  (91) 9540797001    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings, thank you for contacting us today.
We apologise for the inconvenience caused to you.
Your ordered has been shipped by us to the courier team. However, there has been a misunderstanding relating to the delivery address. I would request you to provide your complete address so that this is escalated further and delivery is done ASAP.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We are extremely sorry about this experience. We completely understand your situation and make sure that this is resolved for you.
You can choose to whether return/replace or refund the product. You can make the changes in our app in Orders Section.
If you require any further help, please contact us on 180000000

Thank you for contacting Homebox.

| |