Subject: English Language Test - Pragatika Srivastava
From: Pragatika Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 07:23:43 -0400

| | Foreign Language Screening Test

Name | Pragatika Srivastava    /  (91) 8755499584    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam
Greetings from XYZ.com
I am Pragatika your Customer Service Representative. I have received your query regarding the delivery of your order. The order is being shipped by us but after having a conversation with or courier partner we got to know that the address given by you is wrong and we are unable to track the address given by you, We request you to kindly recheck the address and send it to us on our mail id so that we can get the product deliver at your doorstep.

Thanks and Regards
Pragatika

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir/Mam

Greetings from Homebox Team,
I am Pragatika your Customer Service Representative
We have received your mail related to the product installed by our team today. We learned that your noticed too many scratches on the product.
We are sorry for the inconvenience caused to you. We will replace the product with the new product within two working days.
Kindly excuse us for the issue you have to face regarding the installation of your product.

Thanks and Regard
Pragatika

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