Subject: FW: English Language Test - Akash Dhamija
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Apr 2021 11:23:29 +0000

Poor English, won’t do

From: Akash Dhamija <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 April 2021 at 3:19 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Akash Dhamija

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Akash Dhamija    /  (+91) 8006811961    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Mam,

Greetings from babyshop.com,

Thank you for contacting babyshop.com. We have checked the status of your order and we found that the address which you provided to us at the time of order which you placed from our website was incorrect and our service partner could'nt found that.

We request you to revert us back with your correct address so that we will deliver your order as on priority.

we value the business that customer like yourself provide us.

Thank you
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir/Mam,

Thank you for contacting Homebox,

As per your request,we regret to hear about that cabinet which you received have so many scratches, please accept our sincere apology for this.

The best we can do in this that we will provide you a free return label, by using them you will be easily able to return that product back to us for full refund.

Once our team will receive this product, we will issue full refund and it will be credited with 5-7 business days into your original payment method,

I Hope this is helpful for you.

for any further query,you can write us back 24*7.

Thank you