Subject: FW: English Language Test - Divya Kohli
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Apr 2021 11:13:09 +0000

Check for English

From: Divya Kohli <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 April 2021 at 3:28 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Divya Kohli

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Divya Kohli    /  (263139) 9528050736    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello(Customer name)

It's come to our attention that your order of handbag from our online store is slightly delayed. We're working diligently to ship your order as soon as possible, so I kindly request you to share the updated address once because our courier service is unable to find your correct address.

We greatly appreciate your patience and request you to provide the correct address.

Thanks and best regards
Divya
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear [insert name of person who made complaint]

I am writing to let you know that we have received your complaint about your recent order of television. As you have mentioned that due to some scratches on the cabinet you wanted to replace your product, I kindly request you to wait for 48 to 72 hours to provide you with the better resolutions.
I greatly appreciate your patience, our team will surely contact you on or before 48-72 hours.

Thanks and regards
Divya