Subject: FW: English Language Test - Shangvah Shangne
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Apr 2021 11:04:49 +0000

Bad English, reject

From: Shangvah Shangne <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 April 2021 at 3:39 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Shangvah Shangne

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Shangvah Shangne    /  (+91) 8732058052    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Good morning/afternoon/evening sir/ma'am.I'm a customer care executive of e-commerce website babyshop. How may I help you ma'am/sir? ok. I got your point sir/ma'am. I'm so sorry ma'am/sir due to the some inconvenient of our staff we placed it to the wrong address.I guess we misplaced your order to someone else but sir/ma'am worry not we will try our best to fixed it at the earliest of your order which won't be happen again ma'am/sir. Thank you sir/ma'am. Have a good day. Bye.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello..sir/ma'am. Can you please sent us a scratches pics of a TV cabinet. Ok. Ma'am/sir worry not we will sent a staff of our company by tomorrow and fixed all your problems. Do you have any more question to ask ma'am/sir? Ok fine. Thank you for calling have a good day ma'am/sir.