Subject: FW: English Language Test - Mclain Odathakal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 5 Apr 2021 11:00:01 +0000

Check for English

From: Mclain Odathakal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 April 2021 at 3:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Mclain Odathakal

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Mclain Odathakal    /  (+91) 7045495772    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Ma’am,
Greetings of the day!

This mail is in reference to your order delivery for Booking Number-#####.

Thankyou for your response!

We would like to inform you that we have gotten in touch with the courier company regarding your parcel and as per the information received, There’s an incorrect address mentioned for the delivery.

However, We would like you to please update us with the correct address details so that we can update the courier company at the earliest. Please expect a further delay in the delivery. The inconvenience is regretted.

Hope you give us another chance to serve you better!

For further assistance, Please feel free to write at [email-masked] or call us on 000000000

Regards,
Mclain Odathakal
Customer Support.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir,
Greetings of the day!

Thankyou for approaching!

We are sorry for the inconvenience caused as this is not that our company wishes to provide the services.

Allow me to further help you by sending us your order details and we shall look into the problem as per the company procedures.
We wish to resolve your purchased item with a new one at the earliest. Thankyou for your co-opertion.

Regards,
Mclain Odathakal,
Customer Support.