Subject: English Language Test - Mankiran Khera
From: Mankiran Khera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 06:47:20 -0400

| | Foreign Language Screening Test

Name | Mankiran Khera    /  (110009) 9717752707    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Your order was handed over to courier company , but it could not be delivered to you because as per the courier company the address mentioned is incorrect. So could share the correct address to us so that we can get it delivered sorry for the inconveniences caused.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I am sorry the inconvenience caused , you can fill up this form for the return of the purchase item then we will send you a new product and make sure quality check is done properly.

Thank you

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