Subject: English Language Test - Vasudev yadav
From: Vasudev yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 06:43:35 -0400

Foreign Language
Screening Test

Name

Vasudev
yadav    /  (301412) 8769167068
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

Thanks for shopping on babyshop.com!

Your product was shipped and out for delivery on the same day you ordered the
product but the courier was unable to find the address entered by you in the
order details. That's why the courier wasn't able to deliver the product.

Please re enter the address details correctly ,we will try our level best to
deliver the product.

Good Regards from babyshop.com!

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear Abdul,

We are sorry for the inconvenience caused.

We are strictly attached to our policy norms to provide best service to our
customers.

As per your mail the product was found with some scratches over it.

Please resend the e-mail and attach the images of the tv cabinet.we will look
into the matter and try to short out the problem within shortest possible
time.

Best regards!