Subject: English Language Test - VASANTHA KALYANI MEDIBOYANA
From: VASANTHA KALYANI MEDIBOYANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 05:53:54 -0400

| | Foreign Language Screening Test

Name | VASANTHA KALYANI MEDIBOYANA    /  (+91) 9491929483    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer
Thank you for using our online store buy sorry to say this we are unable to deliver your package due to a issue from your side.
The address that you stated in the delivery options is unable to track.Due to this reason the courier back tracked to the company. Could you please recheck and edit you address box and place order again inorder to enjoy our store products and facilities.

Best regards,
online store.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
we are sorry that you have faced an issue from our side but we will check all the return policies and discuss with the staff those who installed your cabinet and let you know whether there is any possibility of return or replacement of the product by the end of this day.

Best regards,
Homebox team.

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