Subject: Trainer Candidate - Aavesh Mane Aavesh
From: Aavesh Mane Aavesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 03:10:50 -0400

| | Tech Support Test

Name | Aavesh Mane Aavesh
E-mail | [email-masked]
Phone Number | (91) 9158758500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDFC | Product Trainer | Nov 2020 | 35000
Previous Employer 1 | Freelancing | Training | Feb 2020 | Na
Previous Employer 2 | Conneqt Bpo | Process Trainer | Nov 2018 | 30000

If Selected, how much time do you need to join? | 1 day

Please briefly describe your work experience specifically in training?

Product and Process Training,
Learning and development

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Its challenging to have a fast track batch as need to complete the training in lesser time
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is resolving customer queries. Great customer service is resolving and making a positive impact in customer mind about you and your organization
What according to you makes you a good candidate for this position? | My experience and my eagerness to learn more
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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