Subject: Trainer Candidate - Karishma Thapa
From: Karishma Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 02:57:11 -0400

| | Tech Support Test

Name | Karishma Thapa
E-mail | [email-masked]
Phone Number | (91) 8178366066
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur city

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OLX India | Quality and Training Lead | Currently working | 68000
Previous Employer 1 | Saburi TLC | Deputy Manager | 2015 - 2019 | 48000
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in training?

Currently Responsible - New Hire Training Function/Leading a team of Performance Improvement/ Handling Organizational Development Training along with Business Communication/
Conducted TTT for Facilitation, content and various other Programs.
Designed and Developed Curriculum and Content as per the business requirement.
Responsible for recurrent Training on Communication and Customer Service Skills to Maintain the Quality standards and CSAT for the business.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Challenges are part of life however when managing a team it is very pertinent to understand that every individual is different and Adult Training and being approachable comes in place. So as such picking a situation is not slightly difficult however handled every situation as a Manager as a Guardian and always suggested beat to the team members.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is every customer’s expectation however when a service provided has an extra mile taken and extra step for the customer with empathy that’s where a great customer service comes in.
What according to you makes you a good candidate for this position? | I believe in confidence, thinking from the ground, approachability, empathy and being dynamic is very important along with the expertise in the required field. The above mentioned makes me capable to explore my opportunities and deliver my best
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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