Subject: Spanish Language Test - SohailAhmed Siddiqui
From: SohailAhmed Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 02:21:17 -0400

| | Foreign Language Screening Test

Name | SohailAhmed Siddiqui    /  (99905) 45828    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
I am Sohail Ahmed
The customer support associate

Thank you for writting to us
We are sorry for your inconvenience

We checked your order and you shall receive your order by 5 PM tomorrow and we are aplozise for the misbehavior from our team and the rudeness of our team will be considered.

Thank you for helping us improve our service and your trust in us.

Please feel free to writting us for any further asistance.

Thank you
SohailAhmed
Customer support associate.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
I am Sohail Ahmed
The customer support associate

Thank you for writting to us
We are sorry for your inconvenience

We checked your order and you shall receive your order by 5 PM tomorrow and we are aplozise for the misbehavior from our team and the rudeness of our team will be considered.

Thank you for helping us improve our service and your trust in us.

Please feel free to writting us for any further asistance.

Thank you
SohailAhmed
Customer support associate.

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