Subject: Tech Support Candidate - Prashant Rana
From: Prashant Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 01:41:30 -0400

| | Tech Support Test

Name | Prashant Rana
E-mail | [email-masked]
Phone Number | (91) 8988234347
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | DELHI NCR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TECHNICS | Software Engineer | |
Previous Employer 1 | JFL | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device

Many basic problems can be solved simply by restarting your device. This clears caches and forces the device to re-load the program or web page you may be having an issue with, rather than use something that may be partially wrong.

2. Make Sure the Internet Connection Works
3.Make sure search results load properly.
4.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
5. Check if the Website is Down for Everybody or Just Me:
a.Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
b.On the site, type in the website address you're having problems reaching, then then push Enter or Return.
c.Look at the result from the site, to determine if the site is down.
Site Down
If the result says that "It's not just you!", that means the site is down for everyone.

If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | I have professionalism, patience, and a “people-first” attitude.Because I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills." "Because I have the experience and expertise in the area of customer support that is required in this position."
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |