Subject: Chinese Language Test - VAIBHAV SAXENA
From: VAIBHAV SAXENA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Apr 2021 16:08:39 -0400

| | Foreign Language Screening Test

Name | VAIBHAV SAXENA    /  (91) 7749995312    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

I would like to inform you that we have received your complaint and we feel sorry for the inconvenience caused to you and we would like to inform you that we tried to deliver your courier but he delivery agent was not able to reach your address so please kindly update your address so that we can reattempt the delivery of courier.

Regards,
vaibhav

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are in receipt of your complaint and would like to inform you that complaint is being forwarded to the concerned authority and we will gde back to you at the earliest. Inconvenience caused to you is deeply regretted.

Regards,
Homebox Team

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