Subject: Spanish Language Test - Devang Pabari
From: Devang Pabari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Apr 2021 13:40:25 -0400

Foreign Language
Screening Test

Name

Devang
Pabari    /  (90380) 74415    / [email-masked]

Whats your first language

Spanish

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

Greetings of the day.

This is to inform you that The courier tried to deliver the order to you, but
the address as per the courier was wrong. Please help us to reconfirm the
address so that we can deliver the order to you as soon as possible.

Thanks & Regards,

Devang Pabari.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,

Greetings of the day.

I really appreciate your concern about the problems you shared, but we would
like to inform you that, once the item is installed we are no longer responsible
for any scratch whatsoever, as it was already informed and been confirmed by the
customer, before installation.

However, if you still find problems with the product we can still help you with
the customer care of XYZ as it is a third-party consumer use product.

Thanks & Regards,

Devang Pabari.