Subject: Arabic Language Test - karan madaan
From: karan madaan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 12:24:48 -0400

| | Foreign Language Screening Test

Name | karan madaan    /  (91) 993505221    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hello sir/ma'am ,
I am karan from babyshop.com
According to your query I have checked the status for your order and i want to let you know the courier company tried to diver the package but the address as per the courier was wrong.
so I would request you to tell me the address and I will update it and you will get the package at the earliest.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hello, sir/mam

I apologies for the problem that you facing with your order. I would request you to share some picture for cabinet with the scratches and our team will me call you at your preferred time and your problem will be resolved from our side. please let me know your referred time my replying to the mail.

Thanks & Regards
karan
Homebox.

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