Subject: Arabic Language Test - Wael Taisir shaban
From: Wael Taisir shaban <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 04:59:31 -0400

| | Foreign Language Screening Test

Name | Wael Taisir shaban    /  (0091) 8374692202    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We are extremely sorry as our courier tried to reach you, but it seems that your provided address to us is not correct. Please update your address to us by visiting your profile at this link WWW.babyshop.com.... to dispatch your order soon. Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We have received your complaint and we will send our courier for return the product and make a checkup by us. We will check our policies for physical defects and replacement.we will get you back as soon as possible. Thank you

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